ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.
To make a formal complaint about ISIS, you should contact Uschi Steigenberger (firstname.lastname@example.org ) who will investigate the complaint and attempt to provide a satisfactory resolution.
If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Andrew Taylor (email@example.com ).
Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).
David LennonUniversity of GlasgowDepartment of ChemistryKelvin BuildingUniversity AvenueGLASGOWG12 8QQUnited Kingdom
Tel: +44 (0)141 330 firstname.lastname@example.org
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