ISIS Ombudsmen and complaints procedure

ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.

To make a formal complaint about ISIS, you should contact Uschi Steigenberger (uschi.steigenberger@stfc.ac.uk ) who will investigate the complaint and attempt to provide a satisfactory resolution.

If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Andrew Taylor (andrew.taylor@stfc.ac.uk ).

Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).

The ISIS Ombudsman is:

David Lennon
University of Glasgow
Department of Chemistry
Kelvin Building
University Avenue
GLASGOW
G12 8QQ
United Kingdom

Tel: +44 (0)141 330 4372
davidle@chem.gla.ac.uk

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