ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.
To make a formal complaint about ISIS, you should contact Philip King (firstname.lastname@example.org) who will investigate the complaint and attempt to provide a satisfactory resolution.
If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Robert McGreevy (email@example.com).
Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).
Professor Jon Goff
Royal Holloway University of London
Department of Physics,
Tel: +44 (0) 1784 443485
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