Ombudsmen and complaints procedure

ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.

To make a formal complaint about ISIS, you should contact Philip King ( who will investigate the complaint and attempt to provide a satisfactory resolution.

If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Robert McGreevy (

Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).

The ISIS Ombudsman is:

Professor Jon Goff

Royal Holloway University of London

Department of Physics,

Egham, Surrey, 

TW20 0EX

United Kingdom

Tel: +44 (0) 1784 443485

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