ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.
To make a formal complaint about ISIS, you should contact Philip King (email@example.com) who will investigate the complaint and attempt to provide a satisfactory resolution.
If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Robert McGreevy (firstname.lastname@example.org)
Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).
The ISIS Ombudsman is: Prof Jon Goff Department of Physics Royal Holloway University of London Egham Surrey TW20 0EX phone: +44 1784 443485 email: email@example.com
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