Complaints

ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.

To make a formal complaint about ISIS, you should contact Philip King (philip.king@stfc.ac.uk) who will investigate the complaint and attempt to provide a satisfactory resolution.

If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Robert McGreevy (robert.mcgreevy@stfc.ac.uk)

Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).

The ISIS Ombudsman is:
     Prof Jon Goff
     Department of Physics
     Royal Holloway
     University of London
     Egham
     Surrey
     TW20 0EX
     phone:  +44 1784 443485
     email: jon.goff@rhul.ac.uk

 

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