Welcome to ISIS
The ISIS User Office is here to assist all users, so if you have any queries during your stay please call in for assistance to Building R3 Room G11. If we are unable to deal with your query we will always be able to find someone who can.
The User Office can be contacted as follows
ISIS User Office | Telephone: +44 1235 445592
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On arrival at ISIS, you must register at the User Office to receive your ISIS safety pack and instructions on obtaining radiation badges and swipe cards needed for entry to the experimental halls.
The User Office can make all arrangements for accommodation and transport during your experiment and will process claims for expenses after completing your experiment.
Information for users
The ISIS User Office is responsible for most of the administrative and domestic details that surround an ISIS experiment.
What to do before arriving at ISIS
Report to Rutherford Appleton Laboratory Reception
Accommodation is available on or off the RAL site
The Experiment Risk Assessment (ERA) is a new process for assessing experiment and sample safety at ISIS.
Meals, snacks and drinks are served on site throughout the day.
ISIS data management policy
Documentation for all users to read prior to arrival for experiments in the ISIS experimental halls.
Facility Access
How to apply for beam time on neutron and muon instruments at ISIS
The User Committee represents the ISIS user community on all aspects of ISIS operations.
ISIS operates seven Facility Access Panels (FAPs) to peer review all beamtime proposals.
Other
All data produced at ISIS is catalogued into ICAT – the ISIS data catalogue. This catalogue is made available as a searchable website, via Mantid and as an API.
Expenses claim forms for allowable expenses are available at the ISIS User Office, or can be downloaded using the links on the right.
ISIS has a formal complaints procedure in the event that users cannot resolve any problems on a one-to-one basis or through discussions.
