Computing Facilities Manager

The Scientific Computing Department (SCD) provides world class leading edge compute and data storage infrastructure to support the work of world class science both within STFC, the UK and internationally. The department defines, develops and manages the underpinning scientific computing infrastructure used to provide an extensive range of services for STFC facilities, namely ISIS Neutron and Muon Source, the Central Laser Facility and the Diamond Light Source.

The facilities programme run by SCD has a vacancy for a highly motivated IT professional or scientist with experience of delivering scientific computing services or e-infrastructure to manage the extensive computing infrastructure that supports the facilities services.

The post is based at the STFC Rutherford laboratory in Oxfordshire.

List of duties/responsibilities:

  • working with the existing service managers for the specific facilities to ensure services run smoothly and meet their operational commitments by:
    • planning for interventions, upgrades and planned downtime periods across a complex interrelated set of services
    • tracking service performance against agreed SLAs/SLDs and reporting to relevant stakeholders on service performance and issues
    • ensuring the teams follow agreed best practices and driving a process of continuous improvements to ensure the high availability of production systems and services
    • planning for end of life of key services and identifying their potential replacements
  • working alongside other team members, other groups in SCD, STFC and external collaborators to ensure that the services offered are able to meet the scientists’ requirements
  • investigate and recommend new technologies, services and management tools as required
  • managing assets
  • capacity planning
  • potential to be part of an on-call team.

Technical skills required:

  • ability to manage a large multi user service platform to a high level of availability
  • ability to support users of computing systems, responding to problems and developing solutions as required in a timely manner
  • strong problem solving and analysis skills
  • ideally also have experience in performance and exception monitoring tools, and knowledge of data workflows.

Personal skills and attributes:

  • good communication skills both verbal and written 
  • a proactive attitude to service delivery and continuous improvement
  • the ability to negotiate and reach consensus with multiple stakeholders often with conflicting requirements
  • the ability to work well as a team member or team leader ensuring that the team meets its commitments
  • the ability to plan and manage workloads towards the delivery of both common team and personal objectives 
  • a commitment to acquiring new skills given the opportunities to work with a large range of cutting edge services deployed within the SCD.

Any other relevant information:

  • occasional UK and Overseas travel may be required.

For more information and to apply, click here.

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