We hope that issues that users experience when working with ISIS can be resolved informally through discussion with the relevant ISIS staff members. In the event that this isn't possible, to make a formal complaint about ISIS, you should contact Philip King, Associate Director for Partnerships and Programmes (philip.king@stfc.ac.uk), who will investigate the complaint and attempt to provide a satisfactory resolution.
If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Roger Eccleston (roger.eccleston@stfc.ac.uk).
Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).
The ISIS Ombudsman is:
Dr Emma Barney
Room C56 Coates Building
University Park
Nottingham
NG7 2RD
UK
Emma.Barney@nottingham.ac.uk
Tel: +44 (0) 11574 84674
