We hope that issues that users experience when working with ISIS can be resolved informally through discussion with the relevant ISIS staff members. In the event that this isn't possible, to make a formal complaint about ISIS, you should contact Philip King, Associate Director for Partnerships and Programmes (philip.king@stfc.ac.uk), who will investigate the complaint and attempt to provide a satisfactory resolution.
If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Interim Director Steve Wakefield (steven.wakefield@stfc.ac.uk).
Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).
The ISIS Ombudsman is:
Professor Wuge Briscoe
School of Chemistry
Cantock's Close
Bristol
BS8 1TS. UK
Wuge.Briscoe@bristol.ac.uk
