To make a formal complaint about ISIS, you should contact Philip King (firstname.lastname@example.org) who will investigate the complaint and attempt to provide a satisfactory resolution.
If you remain unhappy with the solution or intervention is required at a higher level, the complaint will come under the jurisdiction of the ISIS Director Robert McGreevy (email@example.com).
Should the complaint remain unresolved, the final arbiter is the ISIS Ombudsman (the Chair of the ISIS User Committee).
The ISIS Ombudsman is:
Dr Emma Barney
Room C56 Coates Building
Tel: +44 (0) 11574 84674